Enter parcel details
Choose the courier and explain the parcel issue.
Prepare a clear complaint and claim request for a lost, delayed, missing or damaged parcel. Fill in the details, review your letter and download a printable copy.
Choose the courier and explain the parcel issue.
Check the details and edit your information before paying.
Complete PayPal checkout to unlock your printable claim pack.
No. It prepares a claim letter and evidence checklist for you. You must submit them to the courier through its official support or claims process.
No. The courier decides claims under its own terms, declared-value rules, service conditions and applicable law. A letter cannot guarantee an outcome.
Keep your booking receipt, tracking history, parcel and packaging photos, invoice or proof of value, delivery confirmation and copies of messages with the courier. Requirements vary by courier and claim type.
You can select a listed courier or Other courier. Always check the courier's official claim deadline and required process before submitting.